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A trusted, local family-run business

Providing essential maintenance and installation services for gas, heating and plumbing

Working for residential customers across Brighton and surrounding areas. Our clients include private home-owners, landlords and property managers from some of Brighton’s leading estate agents.

We have an experienced, skilled and qualified team of professionals who are devoted to providing a friendly and honest service.

As a family business, we remain small enough to give you a truly personal service but we’re also highly professional and attend to your needs quickly and efficiently.

Why Choose DripDry?

Here's a few great reasons we can think of...

Trustworthy & Honest

Just ask our customers! Trust us to provide transparent quotes and honest work.

Manufacturer Accredited

Qualified engineers with additional manufacturer training and certification from Vaillant, Veissmann & more.

Extended Warranty

Get free or subsidised warranties from our accredited installer status.

Gas Safe Approved

Whoever you employ, always ensure they’re Gas Safe approved.

Clean & Tidy

We’re tidy tradesmen and it’s something we get a lot of praise for. No one wants footprints all over their house!

Happy & Friendly

We’re not saying we whistle while we work, that could be quite annoying. But we do believe in service with a smile.

Areas we operate :

  • Brighton
  • Hove
  • Portslade
  • Southwick
  • Shoreham by sea
  • Lancing
  • Worthing
  • Lewes
  • Saltdean
  • Peacehaven

Insurance

Drip Dry is professionally insured up to £5 million.

Guarantee

Boilers and other appliances are subject to manufacturer warranty, details of which will be provided upon request during installation.

1 year guarantee on parts and labour.

Your statutory rights are not affected by our guarantee.

Payments

Payments can be made by the following methods:

  • Cash directly to the engineer
  • Cheque (payable to DripDry)
  • BACs Account Transfer
  • Credit / Debit Cards (Secure card terminal on-site or upon invoice & completion of work)

DripDry do not add any surcharges for credit card payments.

Formerly traded as ‘Dripdry’, a sole trader, incorporated in July 2020
Making a complaint

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure
Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031

*please request proof of receipt if posting